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Most answers are right here. If you can't find what you need, a real person is one email away — and we reply within two business days.
BubbleMerge questions
My progress disappeared — can I get it back?
BubbleMerge backs up your progress to iCloud when you're signed in. Make sure iCloud is enabled for the game in Settings → [your name] → iCloud → Apps Using iCloud, then reopen the game. If it's still missing, email us at support@tangsoftware.net with your device model and we'll help recover it.
I bought the ad-free upgrade but still see ads.
Open the game, go to Settings → Restore Purchases. This re-syncs your purchase from your Apple ID at no extra charge. If ads persist after restoring, contact us and we'll sort it out.
How do I move my progress to a new phone?
Sign in to the same iCloud account on your new device and install BubbleMerge. Your levels and stars sync automatically the first time you open it with a connection.
The game is running slowly or crashing.
First, make sure you're on the latest version via the App Store. Then try closing and reopening the app, and restarting your device. If it keeps happening, email us your device model and iOS version so we can reproduce and fix it.
Is BubbleMerge suitable for kids?
Yes. There's no chat, no user-generated content, and no graphic material. Purchases are protected behind Apple's standard parental controls. We recommend enabling Screen Time → Content & Privacy Restrictions to manage in-app purchases for younger players.
Apartment 520 questions
When does Apartment 520 launch?
It's in active development now (art and sound), with playtesting next. We haven't locked a public date yet — the surest way to hear first is to join the launch list. We'll send exactly one email when it's live.
How much will it cost?
Apartment 520 will be a premium, one-time purchase with no ads and no in-app purchases. We'll confirm the exact price closer to launch.
How long is the game?
About 90 minutes for one playthrough. Because choices branch the story toward different endings, many players replay to see the paths they missed.
What did I sign up for on the notify list?
Just a single launch-day email. We don't add you to a newsletter and we don't share your address. You can ask us to remove you any time at support@tangsoftware.net.
Your data, your call
What information do you collect?
As little as possible. Our games store progress on your device and your iCloud. We collect anonymous, aggregated crash and performance data to fix bugs. We never sell your data. The full details are in our Privacy Policy.
How do I request deletion of my data?
Email support@tangsoftware.net with the subject "Data deletion request." We'll confirm and complete it within 30 days, as described in our Privacy Policy.
Do your games show ads or track me across apps?
We don't track you across other apps or websites, and we never use cross-app advertising identifiers. BubbleMerge's free tier may show occasional non-personalized ads, which you can remove with a one-time purchase.
Talk to a human
If your answer isn't here, write to us. Tell us your device and what happened, and we'll get back to you within two business days.